1 Agreement to Terms

The iDYa storefront (idya.co.in) is owned and operated by Mirar Technology Pvt. Ltd., having its principal manufacturing and registered office in Pune, Maharashtra. By browsing, registering, or completing a transaction, you agree to be bound by these Terms of Service, applicable commercial statutes of India, and our published store policies.

2 Product Pricing & 18% GST Compliance

All listed prices are displayed in Indian National Rupees (INR, ₹) and are fully inclusive of 18% Goods and Services Tax (GST). A verified GST-compliant electronic Tax Invoice with itemized HSN codes will be issued automatically upon order confirmation and emailed to your registered address. B2B business customers can enter their GSTIN at checkout to claim input tax credit (ITC).

3 Commercial Calculations & Razorpay Gateway

The final payable amount is determined by the engine formula: Final Payable = (Base Price + 18% GST + Shipping) - Applied Coupon Discount. Online prepaid payments are processed through Razorpay's PCI-DSS Level 1 compliant gateway with 256-bit SSL encryption. We accept UPI (Google Pay, PhonePe, Paytm, BHIM), RuPay, Visa, Mastercard, and all leading Indian Net Banking portals.

4 Order Cancellation Policy

Customers may cancel orders at zero cost prior to warehouse dispatch directly from their Order Dashboard. Once cancelled, automated inventory restocking is triggered and a 100% refund is initiated back to your original payment method within 3 to 5 business days.

5 1-Year Comprehensive Manufacturer Warranty

Every iDYa cloth drying stand includes a 1-Year Manufacturer Warranty covering structural defects, welding joints, locking mechanisms, and anti-corrosion protection. The warranty is valid under standard domestic usage up to the rated load capacity (up to 45 kg). Physical abuse, unauthorized modifications, or commercial overload void warranty claims.

6 Governing Law & Legal Jurisdiction

These terms, transactions, and any dispute arising therefrom shall be construed and enforced strictly in accordance with the laws of the Republic of India. The courts located in Pune, Maharashtra shall have exclusive jurisdiction to settle any legal claim or controversy.

1 Information We Collect

When you browse our catalog, register an account, or complete a purchase on iDYa, we collect minimal and necessary information: Full Name, Contact Mobile Number, Email Address, Delivery Shipping Address, and Postal Pincode. This information is utilized solely to facilitate orders, send delivery alerts, and provide responsive customer service.

2 OTP Authentication & Account Security

One-Time Passwords (OTPs) generated during customer registration, login verification, and PIN recovery are cryptographically tokenized with a strict 5-minute expiration window. iDYa never stores plain-text passwords or customer PINs on readable database tiers.

3 Payment Information Security (Razorpay Integration)

All online financial transactions are handled over end-to-end 256-bit SSL encrypted tunnels powered directly by Razorpay Payment Gateway. iDYa does not store, capture, or view credit/debit card numbers, CVV security codes, or netbanking passwords on its servers.

4 Logistics & Third-Party Sharing Rules

Your shipping details (Recipient Name, Shipping Address, and Phone Number) are shared strictly and exclusively with our authorized delivery courier partners (BlueDart, Delhivery, DTDC, XpressBees) for the explicit purpose of dispatch, delivery, and real-time milestone tracking. We do not sell, rent, or trade your personal data to third-party advertising brokers.

5 Customer Data Rights & Grievance Officer

Under Indian Information Technology guidelines, you have the full right to access, inspect, modify, or permanently delete your customer account profile. For privacy requests or questions regarding data security, please contact our Data Protection Officer at privacy@idya.co.in or our customer care desk at info@idya.co.in.

1 7-Day Hassle-Free Returns & Replacements

Customers may request a return or replacement within 7 days from the date of confirmed delivery if:

• The cloth drying stand arrived damaged in transit or with dented stainless steel/aluminium rails.
• Any essential component (castor wheels, hinge pins, drying rods, mounting hardware) is missing or defective.
• The delivered product model or dimensions do not match your order confirmation.

2 Free Doorstep Reverse Logistics

Once your return or replacement request is authorized, our courier partner will arrive at your shipping address within 24 to 48 business hours to collect the package. Zero return shipping fees will be charged to the customer.

3 Packaging & Eligibility Guidelines

To ensure successful pickup and quick processing, please repack the drying stand in its original corrugated packaging along with all supplied accessories, castor wheels, plastic brackets, and the user assembly manual.

4 Resolution Modes: Instant Replacement or 100% Refund

5 How to Initiate a Return or Replacement

You can initiate a return in less than 60 seconds:

1. Log in to your account and go to the Return Requests Tab in User Dashboard.
2. Select your Order Number, choose your reason (Damage / Defective / Missing Part), and upload a quick photo or video.
3. Alternatively, message our dedicated support team on WhatsApp at +91 70302 78614 or email support@idya.co.in.